Are you keen on vehicles? Do you want to keep the world moving? Join our Customer Support team in Athens and work for the transportation leader!
This is a great chance to join a team that keeps the world moving by enabling mobility for people and getting goods reliably, punctually, and safely to their destination.
Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email, or chat.
Support customer in case of truck breakdowns (flat tire, engine failure etc.) by creating appropriate cases.
If the problem cannot be resolved over the phone, contact the nearest dealer/technician
De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties
Answer questions about customer service, technical and product concerns, and general corporate matters.
Strive for client retention and loyalty and aim for a positive response to the customer’s inquiry.
Maintain a customer relationship database and follow up on customer contacts.
Excellent command of Slovak
Good communication skills in English
A high school diploma or its equivalent is required.
A basic awareness of automotive roadside assistance procedures
Work experience with knowledge management systems and information research
Professional expertise with ticketing and roadside assistance is preferred.
Previous experience working in a contact center or managing mail is preferred.
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,
Competitive monthly salary + 2 extra salaries per year
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth
Free online Greek language courses
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.
